Effective Date: December 20, 2025

Store Name: k2gemstones LLC

Website: www.k2gemstonesllc.com

Email: info@k2gemstonesllc.com

Business Address: 6505 Westheimer Rd, Houston, TX, USA

At k2gemstones LLC, we aim to deliver your order safely and in a timely manner. Please review our shipping policy before placing an order.

1. Shipping Locations

United States (Primary Shipping)

- Most orders are shipped within the USA
- Orders are dispatched from our U.S. location
- We use reliable postal and courier services such as USPS and equivalent partners

International Fulfillment (Selected Orders)

For certain reasonable or bulk quantities, items may be shipped directly from our makers or workshops in India or Pakistan.

This helps us:

- Maintain product availability
- Offer better pricing for larger quantities
- Ensure authentic handcrafted production

If your order qualifies for international fulfillment, this will be clearly communicated to you before dispatch.

2. Processing Time

- In-stock USA items:

Processing time is typically 1–3 business days

International fulfillment items:

Processing time may take 3–7 business days before dispatch

Processing time does not include transit time.

3. Estimated Delivery Time

USA Orders

- Standard delivery: 3–7 business days after dispatch
- Delivery times may vary due to carrier delays, weather, or holidays

International Fulfillment Orders

- Estimated delivery: 7–15 business days after dispatch
- Delivery times may vary depending on customs clearance and destination

4. Shipping Costs

- Free shipping is available for local USA customers (when offered and shown at checkout)
- Shipping charges, if applicable, are calculated and displayed at checkout
- International orders may include additional shipping costs

5. Customs, Duties & Taxes (International Orders)

For orders shipped from India or Pakistan:

- Customers are responsible for any customs duties, import taxes, or clearance fees
- These charges are not included in product price or shipping cost
- k2gemstones LLC is not responsible for delays caused by customs authorities

6. Order Tracking

- Once your order is dispatched, you will receive a tracking number by email

- Tracking updates depend on the shipping carrier

- Please allow 24–48 hours for tracking information to become active

7. Incorrect Address & Delivery Issues

- Please ensure your shipping address is correct at checkout

- We are not responsible for delays or losses due to incorrect or incomplete addresses

- If a package is returned due to address issues, reshipping costs may apply

8. Lost or Delayed Shipments

- If your order appears delayed or lost, please contact us at info@k2gemstonesllc.com
- We will assist you in coordinating with the shipping carrier
- k2gemstones LLC is not responsible for carrier-caused delays once the item is dispatched

9. Partial Shipments

- Orders containing multiple items may be shipped in separate packages
- You will receive tracking information for each shipment where applicable

10. Contact Information

For shipping-related questions, please contact:

k2gemstones LLC

📧 info@k2gemstonesllc.com

📍 6505 Westheimer Rd, Houston, TX, USA

🌐 www.k2gemstonesllc.com